Last Updated: November 2025

At Pristyn Equipment Trading LLC (“Pristyn,” “We,” “Us,” “Our”), we are committed to protecting the privacy of our customers, including:

  • hospitals, clinics, and medical centers
  • distributors and corporate buyers
  • individual retail customers purchasing online

By accessing our website or placing an order, you agree to this Privacy Policy.

Information We Collect

We collect only the information necessary to provide our products and services, including:

B2B Customers

  • Company Name, Trade License, VAT Number
  • Regulatory Approvals (MOHAP / DHA)
  • Business Contact Details

B2C Customers

  • Name, Delivery Address, Mobile Number
  • Email Address

General

  • Orders, invoices, payments, shipment details
  • Product serial/lot numbers for warranty
  • Website usage data (IP address, cookies)

We do NOT store full card numbers or CVV codes.

How We Use Your Information

We use your information to:

  • process and deliver orders
  • provide customer support and warranty service
  • send order and delivery updates
  • comply with UAE legal and regulatory requirements (MOHAP, DHA, DED, FTA/VAT)

Data Sharing

We do not sell or rent your data.

We may share limited information with:

  • logistics and courier partners for delivery
  • secure payment providers
  • manufacturers for warranty support
  • UAE authorities when legally required

Data Security

We protect your information through secure servers and encrypted payment processing.
Data is stored on access-controlled systems.

Your Rights

You may request:

  • access to your information
  • correction of inaccurate details
  • deletion where legally permitted

Policy Updates

We may update this policy at any time. Changes will be posted on our website.