Terms & Conditions – Pristyn Equipment Trading LLC

These Terms and Conditions (“T&C”) apply to all sales made by Pristyn Equipment Trading LLC (“Pristyn,” “Seller,” “We”) to the purchasing entity or individual (“Buyer,” “You”).
By placing an order online, through quotation, or by Purchase Order, the Buyer agrees to these T&C.

Pristyn may update these T&C at any time, with the revised version applying to future orders.

1. Trade Scope and Compliance

B2B Sales

Pristyn supplies medical equipment and consumables to:

  • hospitals, clinics, and medical centers
  • licensed healthcare providers
  • authorized distributors and traders

For regulated medical products, the Buyer confirms they hold the required:

  • MOHAP / DHA / DED licenses
  • professional approvals
  • storage and handling capabilities

Pristyn reserves the right to cancel any B2B order if licensing requirements cannot be verified.

B2C Sales

Certain non-regulated products may be sold to individual customers through our website or retail channels.

Pristyn reserves the right to reject any order that involves:

  • restricted or controlled medical devices
  • suspected resale or unauthorized commercial use

2. Order Acceptance, Pricing, and Payment

Prices are listed in UAE Dirhams (AED) and subject to UAE VAT.

Final pricing is confirmed only in an official quotation or online checkout confirmation.

An order becomes binding only when:

  • Pristyn confirms it in writing, or
  • payment is successfully processed online.

Ownership of goods remains with Pristyn until full payment is received.

Payment methods may include:

  • Cash on Delivery
  • Bank Transfer
  • Credit/Debit Card payments via secure gateway
  • Credit terms (B2B only, where approved)

3. Shipping, Risk, and Claims

Risk transfers to the Buyer upon delivery to the agreed location or courier handover.

Delivery timeframes are estimates. Pristyn is not responsible for:

  • customs delays
  • logistics interruptions
  • courier issues
  • events beyond our control
  • The Buyer must inspect goods immediately upon receipt.

Claims for:

  • damage on arrival (DOA)
  • shortages
  • incorrect items

must be submitted in writing within 48 hours, including invoice or order number. Claims outside this period will not be honored.

4. Warranty and Liability

Pristyn does not provide an independent warranty.
All products are covered only under the original manufacturer’s warranty, where applicable.

Pristyn makes no guarantees regarding:

  • suitability for a particular purpose
  • performance results
  • medical outcomes
  • Our total liability for any claim will not exceed the invoice value of the product purchased.

Pristyn is not liable for:

  • indirect or consequential damages
  • loss of business or profit
  • misuse or improper handling of products

5. Returns and Indemnity

Returns are governed by our official Refund & Returns Policy.

Due to health and safety regulations:

  • opened sterile items
  • consumables
  • used medical products

are strictly non-returnable.

The Buyer agrees to indemnify Pristyn against any loss or liability arising from:

  • misuse
  • improper storage
  • unauthorized resale
  • non-compliant handling
  • illegal use of the products